{"id":236008,"date":"2026-07-17T20:01:44","date_gmt":"2026-07-17T18:01:44","guid":{"rendered":"https:\/\/www.touchguard.eu\/meet-alfons-your-new-assistant-on-the-website-%f0%9f%91%8b\/"},"modified":"2026-07-22T09:34:44","modified_gmt":"2026-07-22T07:34:44","slug":"meet-alfons-your-new-assistant-on-the-website-%f0%9f%91%8b","status":"publish","type":"post","link":"https:\/\/www.touchguard.eu\/en\/meet-alfons-your-new-assistant-on-the-website-%f0%9f%91%8b\/","title":{"rendered":"Meet Alfons \u2013 your new assistant on the website \ud83d\udc4b"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We are pleased to introduce <strong>Alfons<\/strong> \u2013 our new AI assistant, whom you can find right here on the TOUCHGUARD website. Alfons is here to help you navigate our solutions for <strong>lone worker protection, online patrols, and digital forms<\/strong> at any time \u2013 instantly, without waiting, and clearly. <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/www.touchguard.eu\/wp-content\/uploads\/2026\/07\/alfons-1024x538.webp\" alt=\"Alfons - AI Assistant\" class=\"wp-image-236005\" title=\"\" srcset=\"https:\/\/www.touchguard.eu\/wp-content\/uploads\/2026\/07\/alfons-1024x538.webp 1024w, https:\/\/www.touchguard.eu\/wp-content\/uploads\/2026\/07\/alfons-980x515.webp 980w, https:\/\/www.touchguard.eu\/wp-content\/uploads\/2026\/07\/alfons-480x252.webp 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><figcaption class=\"wp-element-caption\">Alfons - AI Assistant<\/figcaption><\/figure>\n\n<h2 class=\"wp-block-heading\">What Alfons can do<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>He answers your questions about TOUCHGUARD<\/strong> \u2013 from app installation and patrol setup to working with forms.<\/li>\n\n\n\n<li><strong>He draws from our official documentation<\/strong> \u2013 manuals and website content. He doesn't guess; when he knows something, he will directly provide a link to the manual or page where you can find details. <\/li>\n\n\n\n<li><strong>He can also advise on app versions<\/strong> \u2013 for example, which version a specific feature is available from.<\/li>\n\n\n\n<li><strong>He speaks your language<\/strong> \u2013 Czech, Slovak, German, Bulgarian, Italian, and English.<\/li>\n\n\n\n<li><strong>He is available 24 hours a day, 7 days a week<\/strong> \u2013 even in the evenings, on weekends, and on public holidays.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">How to talk to Alfons<\/h2>\n\n<p class=\"wp-block-paragraph\">It's simple \u2013 just click on Alfons in the corner of the screen and type your question in your own words, as if you were writing to a colleague. Here are a few tips to get the best response: <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Be specific.<\/strong> Instead of \"the app isn't working,\" try something like \"how do I log a new worker into the mobile app.\"<\/li>\n\n\n\n<li><strong>Feel free to ask follow-up questions.<\/strong>  Alfons remembers the context of the conversation, so you can follow up with further questions.<\/li>\n\n\n\n<li><strong>If you're stuck, <\/strong>he will redirect you to human support, or you can leave your contact details and we will get back to you.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Help us improve Alfons<\/h2>\n\n<p class=\"wp-block-paragraph\">We will be <strong>delighted if you use Alfons<\/strong> \u2013 and it's not just a courtesy. Every query shows us how we can help you better, where to add manuals, and what to explain more clearly.  <strong>The more you ask him, the smarter and more useful he will become.<\/strong>  Our goal is for him to be a reliable partner who has the answer at hand day and night.<\/p>\n\n<h2 class=\"wp-block-heading\">Whenever you need a human<\/h2>\n\n<p class=\"wp-block-paragraph\">Alfons can handle a lot, but he doesn't replace our team \u2013 he only assists it. If you need to discuss something more complex, we are here for you: <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> <a href=\"mailto:podpora@touchguard.eu\">podpora@touchguard.eu<\/a><\/li>\n\n\n\n<li><strong>Phone (urgent cases):<\/strong> <a href=\"tel:+420234052212\">+420&nbsp;234&nbsp;052&nbsp;212<\/a><\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">So don't hesitate and <strong>give Alfons a chance<\/strong> \u2013 we'll be happy to help. \ud83d\udc99<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are pleased to introduce Alfons \u2013 our new AI assistant, whom you can find right here on the TOUCHGUARD website. Alfons is here to help you navigate our solutions for lone worker protection, online patrols, and digital forms at any time \u2013 instantly, without waiting, and clearly. What Alfons can do How to talk [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":236009,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[104,211],"tags":[],"class_list":["post-236008","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-changelog","category-zajimavosti"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.touchguard.eu\/en\/wp-json\/wp\/v2\/posts\/236008","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.touchguard.eu\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.touchguard.eu\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.touchguard.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.touchguard.eu\/en\/wp-json\/wp\/v2\/comments?post=236008"}],"version-history":[{"count":7,"href":"https:\/\/www.touchguard.eu\/en\/wp-json\/wp\/v2\/posts\/236008\/revisions"}],"predecessor-version":[{"id":238847,"href":"https:\/\/www.touchguard.eu\/en\/wp-json\/wp\/v2\/posts\/236008\/revisions\/238847"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.touchguard.eu\/en\/wp-json\/wp\/v2\/media\/236009"}],"wp:attachment":[{"href":"https:\/\/www.touchguard.eu\/en\/wp-json\/wp\/v2\/media?parent=236008"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.touchguard.eu\/en\/wp-json\/wp\/v2\/categories?post=236008"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.touchguard.eu\/en\/wp-json\/wp\/v2\/tags?post=236008"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}